Return Policy
At Heisman Factory, we strive to ensure your complete satisfaction with every purchase. If you're not fully satisfied with your order, we offer a hassle-free return process.
1. Returns
If you are not happy with your purchase, you may return the product within [Insert number of days] days of receiving your order for a full refund or exchange. The item must be unused, in its original packaging, and in the same condition as when you received it.
2. Non-Returnable Items
The following items cannot be returned:
- Products that have been used or altered in any way.
- Items marked as "Final Sale" or "Non-returnable."
- Personalized or customized products.
3. How to Return an Item
To return an item, please follow these steps:
- Contact our customer service team at info@heismanfactory.com to initiate the return process.
- Provide your order number, the product you wish to return, and the reason for the return.
- We will send you a return shipping label and instructions on how to send the product back to us.
- Once we receive your return, we will process your refund or exchange as requested.
4. Refunds
Refunds will be issued to the original payment method once we receive the returned item. Please allow [Insert number of days] for the refund to be processed after we receive the return. Shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the same return process. Once we receive your returned item, we will send out your exchange at no additional cost (subject to availability).
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@heismanfactory.com with photos of the damage. We will arrange for a return or exchange at no cost to you.
7. Contact Us
If you have any questions about our Return Policy or need assistance with a return, please don’t hesitate to reach out to us at:
Heisman Factory
Email: info@heismanfactory.com
Effective Date: [Insert Date]